Terms and conditions

Welcome to Yoli Flower Studio! These Terms and conditions ("Terms") govern your use of our website and services. By using our site or placing an order, you agree to comply with these terms. Please read them carefully.

1. Ordering & Payment

  • All orders can be placed through our website. We offer secure online payment options, including credit/debit cards.

  • Full payment is required at the time of ordering. Orders are not confirmed until payment has been successfully processed.

  • Please double-check your order details before completing the purchase, as we are not responsible for incorrect information (e.g., delivery address or message details).

2. Delivery

  • We deliver from Monday to Saturday between 5:00 PM and 8:00 PM.

  • Next-day delivery is available for orders placed before noon. Orders placed after noon will be delivered on the next available delivery date.

  • We do not work on Sundays. Orders placed after noon on Saturday will be delivered on Tuesday.

  • You can specify a preferred delivery date during checkout, and we will do our best to accommodate your request. If no date is selected, your order will be delivered on the next available delivery day.

  • We deliver to Alfaz del Pi and surrounding areas, including Albir, Altea, La Nucia, Benidorm, Polop, Finestrat, and Callosa d’en Sarrià.

3. Pickup Option

  • You can choose to pick up your flowers from our studio. Your flowers will be ready for pickup on your chosen date between 2:00 PM and 5:00 PM.

  • The pickup address will be sent to you via text after your order confirmation. Please bring the confirmation text with you for reference when collecting your flowers.

  • We look forward to seeing you when you pick up your flowers!

4. Cancellations & Refunds

  • You may cancel your order up until 11:00 AM the day before your scheduled delivery. Please note, for Monday deliveries, you need to cancel by Saturday before 11:00 AM. After this time, we cannot accept cancellations.

  • Due to the perishable nature of flowers, we do not accept returns.

  • If there is an issue with your order (e.g., damaged or incorrect items), please contact us within 24 hours of delivery or pickup, and we will do our best to resolve the problem.

5. Product Availability & Substitutions

  • Flower availability varies by season. While we strive to use the exact flowers shown in our catalog, substitutions may be necessary to maintain the freshness and quality of your bouquet.

  • Any substitutions will be made with flowers of equal or greater value, ensuring that the style and theme of the arrangement are maintained.

6. Personalized Messages

  • You can include a personalized message with your bouquet. Please ensure your message is appropriate, as we reserve the right to refuse any content that is offensive or inappropriate.

7. Privacy

  • We respect your privacy. Any personal information you provide during the ordering process will be handled according to our Privacy Policy. We do not share your data with third parties, except for the purposes of processing your order (e.g., payment and delivery).

8. Limitation of Liability

  • Yoli Flower Studio is not liable for any indirect, incidental, or consequential damages arising from the use of our services or products.

  • In the event of a delivery failure due to incorrect information provided by the customer, we will not be held responsible. However, we will work with you to attempt redelivery.

9. User Conduct

  • By using our website, you agree not to engage in any illegal or harmful activities. This includes not posting inappropriate content, attempting to hack the site, or interfering with the service for other users.

10. Changes to the Terms

  • We reserve the right to update these Terms of Service at any time. Any changes will be posted on this page with an updated effective date. Continued use of our website after changes are made constitutes acceptance of the new terms.

11. Contact Us

If you have any questions or concerns regarding these Terms and conditions, please contact us.

Rental Terms & Conditions

1. Booking & Payment

  • Minimum rental order: €600.

  • A 50% non-refundable booking payment is required to secure your date.

  • The remaining balance must be paid 1 month before the event.

  • Your booking is not confirmed until the booking payment has been received.

2. Security Deposit

  • A €200 refundable security deposit is payable 10 days before the event.

  • The deposit will be refunded within 7 days after collection, subject to all hired items being returned in their original condition.

3. Booking Changes

  • Bookings must be confirmed at least 1 month before the event.

  • Minor changes to quantities or colour accents may be possible up to 1 month before the event, subject to availability.

  • Any significant changes must be agreed in writing and may affect the final price.

4. Delivery, Setup & Collection

  • Delivery, setup, rental and collection are charged at a fixed fee of €200 for venues within 30 km of Alfaz del Pi.

  • For venues beyond 30 km, an additional charge of €0.60 per km (return journey) applies.

  • Standard collection is included until 10:00 pm.

  • Collections after 10:30 pm incur a €150 late collection fee.

  • Delivery and setup times will be arranged with the venue or wedding planner in advance.

  • Any additional waiting time or extended on-site work not previously agreed may incur an additional charge.

5. Rental Items

  • All hired items remain the property of Yoli Flower Studio.

  • The client is responsible for all hired items from delivery until collection.

  • Items must not be removed from the agreed venue without prior permission.

  • Loss, theft or damage to hired items may result in repair or replacement charges, which may be deducted from the security deposit. Any additional costs exceeding the deposit will be invoiced.

6. Cancellations

  • Booking payments are non-refundable.

  • If the booking is cancelled after the final payment has been made, any refund will be at the sole discretion of Yoli Flower Studio and will exclude any costs already incurred.

7. Payments

  • Payments must be made by bank transfer unless otherwise agreed.

  • All prices include the applicable Spanish IVA (VAT).

  • Late payments may result in cancellation of the booking.

8. Photography

Yoli Flower Studio reserves the right to photograph the completed installations and use the images for portfolio, website and promotional purposes unless the client requests otherwise in writing.

9. Acceptance

By paying the booking payment, the client confirms they have read, understood and accepted these Terms & Conditions.